Privacy Policy

Information We Collect

When you work with us, we gather different types of information depending on how you use our services. Not everyone provides the same data—it depends on what you're doing with us.

Personal Details You Provide

When you fill out forms, create an account, or contact us, we collect:

• Contact information: Your name, email address, phone number, and mailing address
• Financial details: Bank account information, payment card details, and transaction history
• Identity verification: Driver's license numbers, passport details, or other government-issued ID when required
• Business information: Company name, ABN, business address, and authorized representative details
• Communication records: Messages, emails, and notes from our conversations with you

Information We Collect Automatically

Our systems log certain technical information when you visit our website or use our services:

• IP addresses and device identifiers
• Browser type and operating system
• Pages you visit and how long you spend on them
• Referring websites and search terms
• Time and date stamps for your activities

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing our services.

We also use your information to analyze trends and understand how people interact with our services. This helps us spot problems and make improvements. All of this stays aggregated and anonymous—we're looking at patterns, not individuals.

Sharing Your Information

We don't sell your personal information. Period. But we do work with other organizations to provide our services, which means some sharing happens.

Service Providers

We work with third-party companies that help us operate. These include payment processors, cloud storage providers, email services, and customer support platforms. They only get access to the information they need to do their job, and they're bound by contracts that require them to protect your data.

Legal Requirements

Sometimes we're legally required to share information with government agencies, law enforcement, or courts. This happens when we receive valid legal requests or need to comply with Australian financial regulations. We review these requests carefully before responding.

Business Transfers

If darionthes merges with another company or sells assets, your information might be transferred as part of that transaction. You'd be notified if this happens, and the new entity would still be bound by this privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Data Security

We take security seriously, but we're also realistic about it—no system is completely bulletproof. Here's what we do to protect your information.

All sensitive data is encrypted both in transit and at rest. We use industry-standard encryption protocols for data transmission and secure storage systems for data at rest. Access to personal information is restricted to employees who need it for their jobs, and they're required to maintain confidentiality.

Our systems are regularly tested for vulnerabilities, and we maintain incident response procedures in case something goes wrong. If we experience a data breach that affects you, we'll notify you as required by law—typically within 72 hours of discovering it.

You also play a role in security. Keep your account credentials private, use strong passwords, and let us know immediately if you suspect unauthorized access to your account.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on the type of information and legal requirements.

• Account information: Kept for the duration of your relationship with us, plus seven years after account closure (required by Australian tax and financial regulations)
• Transaction records: Retained for seven years to comply with financial record-keeping obligations
• Marketing preferences: Kept until you withdraw consent or we no longer have a relationship with you
• Website analytics: Aggregated data retained indefinitely; individual session data deleted after 26 months
• Communication records: Maintained for three years for customer service quality and dispute resolution

When we no longer need your information, we securely delete or anonymize it. Deletion means it's completely removed from our systems. Anonymization means we strip out identifying details so the data can't be linked back to you.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. These help the site function properly and give us insights into how people use our services.

Types of Cookies We Use

• Essential cookies: Required for the website to work. These can't be disabled.
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Track your activity across websites for advertising purposes (only with your consent)

Most browsers allow you to control cookies through their settings. You can block or delete cookies, but this might affect how our website works for you. Essential cookies will still be placed because they're necessary for the site to function.

Third-Party Services

We use several third-party services to support our operations. Each has its own privacy policy governing how they handle data.

Payment processing is handled by providers compliant with Australian payment standards. They process transaction information but don't store your full payment card details on our servers—we use tokenization to protect this sensitive information.

Our email service provider processes communications between us and you. Website analytics are handled by a third-party platform that tracks visitor behavior in aggregate form. Customer support tools may store conversation history and contact details.

We vet these providers carefully and require them to meet our security standards. But once data leaves our systems, it's subject to their privacy policies. We encourage you to review those policies when relevant.

International Data Transfers

Most of your data stays within Australia, but some of our service providers operate servers in other countries. When data moves internationally, we ensure appropriate safeguards are in place.

We only transfer data to countries with adequate privacy protections or under frameworks that provide equivalent safeguards. This might include standard contractual clauses approved by Australian regulators or certifications that demonstrate appropriate data protection standards.

If you have concerns about international data transfers, contact us for specific information about where your data is stored and processed.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect personal information from minors. If you're under 18, please don't provide us with any personal information.

If we discover we've collected information from a child without parental consent, we'll delete it as quickly as possible. Parents or guardians who believe we might have information about a child should contact us immediately.

Changes to This Policy

Privacy laws and our business practices evolve. When we update this policy, we'll post the new version here with an updated date at the top.

Significant changes will be communicated more actively—we'll send an email or display a prominent notice on our website. Your continued use of our services after changes take effect means you accept the updated policy.

Previous versions of this policy are available on request if you want to see what's changed over time.